Details you should know

copyright  2003-2004 Design Elf

Details

Why should you use our services?

We realize how important your web presence is and will help you get the most out of your website.  We believe your site should help achieve your goals, not be just another pretty thing that you pay monthly fees for and show to friends (unless your goal is to dazzle friends; we can arrange for that too!).  

We take time to listen.

A website should appeal to the customers it serves.   We take the time to listen to your needs and get to know your business.  Only then do we begin working with you to create a website that will represent you and your business online.  After all, who knows your customers better than you?

We can help you find a domain name.

We will help you find the right domain for your site.   We work with experienced marketers to find a name that will be memorable and brandable.  Finding the right domain can be tough, but our experience and tenacity are usually rewarded with great names!

However, if you want to do it yourself, we suggest Omega ID where you can register it for only $8.75 per year.

We can host your site.

We will be happy to host any site that we design.  We charge $20 for hosting setup and $20/month prepaid quarterly.  Commerce sites cost $100 for hosting setup and $50/month prepaid quarterly.  Hosting includes email, 100 MB storage space, 500MB transfer, stats, secure server, and everything else you expect from a full service hosting provider with 99% guaranteed uptime and full support.

Of course, you can host it with any other provider.   We deliver your finished site to you on CD and we will publish it directly to your host's server.

We help market your site & your services.

Every site we design for you, entitles you to one free hour of REAL (useful information... not just a sales pitch) consultation from our marketing partners at Technology Matrix Group.  Experienced in both online and offline marketing, they can help you make a plan to fit both your business and budget. 

We make sure your site looks good.

We design and test on PCs and Macs, using Internet Explorer, Netscape, and Opera. We design our sites to look good on multiple resolutions to ensure that at least 99% of your visitors will find your site professional and presentable, and 100% of your visitors will be able to conduct business or get the information they need.

Since we put an emphasis on loading speed, you will find that our sites not only look good but load directly... even on lower connection speeds. After all, we don't want your visitors to leave because they are bored of waiting for your site to load :o)

You are in control.

Your taste is the most important factor in how we build your site.  It is very important to us that you are happy with how your site looks and functions.  Our site worksheet will help us determine just what you want and how much it will cost.

Since it is your site, your taste will always prevail.  Sometimes, a particular design feature can have an effect on marketing the site or how it functions.  We will point out any drawbacks for your consideration, and explain what potential limitations they might have.  It is up to you to decide whether you want to stick with your original design or let us find another solution.  

You can change your mind.

You are entitled to a full refund within 24 hrs. of signing the contract.  After which we will refund your money less the total hours worked at our standard hourly rate of $50.  No discounts will apply to any hourly charges due to project cancellation.

What is your responsibility?

  • Have your material ready.  If you don't have the material ready, we can't work.  It is your responsibility to have as much material as possible in digital format before we begin.
  • Be on time if you want your site to go live on time.  It is your responsibility to get us your site material in a timely fashion.  Consistent delays (more than 3 missed appointments, meetings, or deadlines to submit material) will cause your project will be moved to a secondary level of urgency with an open deadline.  We can not issue refunds to customers who are consistently delaying the project.
  • Communicate your thoughts.  If you don't like something it is your responsibility to let us know right away.  We can not fix something that we don't know about.
  • 50% of the agreed upon amount must be paid before we start and the remaining balance upon completion of your site.

 

Welcome to Design Elf...  glad to see you!